User Agreement
VIEW VISION INDIA Personal Information Protection Policy
Release date: December 9, 2023
Effective date: December 9, 2023
PERFACE
VIEWVISION INDIA(hereinafter referred to as “VIEWVISION INDIA” or “ This product”) is a combination of software and hardware provided by “ADTYM VIEWVISION PRIVATE LIMITED”(hereinafter referred to as “We”, “ADTYM ” or “Company”), it consists of smart hardware device and mobile phone client software and the real operator is “ADTYM VIEWVISION PRIVATE LIMITED”. Smart hardware devices refer toVIEWVISION INDIAsmart security camera (hereinafter referred to as“Camera”) and VIEWVISION INDIAsmart video doorbell (hereinafter referred to as“Doorbell”). Mobile client software refers to an application that can control smart hardware devices after binding with them. (hereinafter referred to as“APP”) .You can view the real-time and historical videos of smart hardware devices, including cameras and doorbells, on the APP. At the same time, we also provide the functions of shooting images through cameras and doorbells, video event alarms, sound event alarms, and voice intercoms through the APP.
Thank you so much for trusting ADTYM. We are fully aware of the importance of your personal information, as well as the effective protection of your personal information is the cornerstone of the healthy and sustainable development of our business. Thank you for the use of our products and services and for your trust. We understand that trust has not been easy to come by and we have made clear to you our rules for handling your personal information in an open and transparent manner. We handle your personal information in a lawful and legitimate manner for clear and reasonable purposes. We will according to the industry’s mature security standards, take the corresponding security protection measures to protect your personal information so that this trust is more solid.
We would like to explain to you through our personal information protection policy (hereinafter referred to as“ This policy”) that when using this product and controlling this product through an APP, How We Process Your Personal Information and information about smart hardware devices, as well as your rights and how they are implemented. Please read and understand this policy carefully before using the product and use our product with full understanding and consent. Once you start using this product, you fully understand and agree with this policy and agree that we will process your information in accordance with this policy. If you have any questions, comments or suggestions on the content of this policy, you can contact us through the various contact information provided by this policy.
This policy will help you understand the following:-
1. How we collect and use your personal information.
2. How do we store your personal information?
3. How we Share, transfer and publicly disclose your personal information.
4. How do we protect your personal information?
5. Your rights to manage your personal information.
6. Protection of Minors’ Personal Information.
7. The scope of application of the personal information protection policy.
8. Change and revision of personal information protection policy.
9. How do you contact us?
10. The effectiveness of the personal information protection policy.
1. How We collect and use your personal information
We collect and use your information for the following purposes and purposes:
1.1 To implement the core function of VIEWVISION INDIA
The core function is the basic function that supports the normal operation and service of this product and APP. If you do not agree that we collect and use the personal information necessary to provide services to you, you will not be able to use this product. Information is gathered by signing up for an account. After you install this product APP on your phone, you need to register or log in to the APP before you can use it. When you sign up for an account, VIEWVISION INDIA collects your phone number, email, username and password to help you register and keep your account safe. If you refuse to provide this information, you may not be able to successfully register for the VIEWVISION INDI Account. You can also use the one-click login function for account login. Based on our cooperation with telecommunications operators, when you use the “One-click login” function, with your express consent, the operator will send us your mobile phone number, convenient for us to provide you with a quick login service. If you refuse to provide your mobile number, you will not be able to use “One-click login” to register your VIEWVISION INDI Account, but it will not affect your other ways to register, nor will it affect the normal use of other functions. You can change your profile picture, nickname and password with “My personal data”.
When you sigh your VIEWVISION INDI Account, we will stop using and deleting the above information or anonymizing your personal information, unless otherwise specified by law and regulations.
Bind smart hardware devices. After you log in to the APP, you can connect and bind the APP to the smart hardware device through sound wave sensing, scanning QR code, Bluetooth and WiFi network. To bind apps to smart hardware devices, we need to get your location information(for getting the WiFi List), WiFi network information, smart hardware devices and the status of your phone’s on/off and connected network, smart hardware device model, mobile carrier, mobile operating system and version, mobile phone model, and local storage space. The above information will be uploaded to a domestic server to prevent other non-your own identity access and management of smart hardware devices, to better protect the security of your information. You can go to “Home-> camera settings-> delete device”, “Home-> doorbell settings-> delete device”, unbind and remove all your personal information related to the smart hardware device.
View the video stream of IP Camera or Doorbell. With a smart hardware camera or doorbell device attached, you can view the video footage and history video captured by the smart hardware device in real-time via the APP. You can also save videos locally or share them with friends through third-party apps. When you share a video with a friend through a third party, we do not get any information about your third-party application (including account information). If your phone is connected to a wi-fi network and logged in to an APP and has purchased a “Cloud video” service or if your phone has a memory card, you Can View and manage historical video recordings from smart hardware devices in the cloud video and card video of the APP. When you use the cloud video service, when the smart hardware device is enabled and connected to WiFi, we will encrypt all the video recorded by the smart hardware device and upload it to [Amazon AWS Service] for syncing to different devices and protecting video files, this type of video file retention for a maximum of 30 days; if you use the “Card video” service, smart hardware video captured only save in your local, will not be uploaded to the above address. The video recorded by the smart hardware device may record the facial features of you, your family members or third-party individuals. The video of the smart hardware device is important personal information protection information of you and your family members, we encrypt it and store it on our servers. We don’t use the video elsewhere, and we don’t share it with third parties.
Control smart hardware devices. When you bind the smart hardware device, you can use the APP’s “Camera-> settings” and “Doorbell-> settings” to control the function of this product’s services. Including the name of the camera, service scene, open stay alarm, demolition alarm, at-home to avoid disturbance, smart home, and family album. Or through the “Doorbell-> settings” to control the function of the doorbell, including the doorbell monitoring range, open stay alarm, forced demolition alarm, do not disturb at home and receive doorbell-related push messages. When you turn on the “No interruptions at home” feature on your doorbell smart hardware device, you need to authorize us to get your phone’s MAC address to confirm that your phone is in the same Wifi environment as your smart hardware device. The information you set up and provide will be uploaded to our server as instructions to the smart hardware device to achieve control of the smart hardware device.
Additional functions are service functions other than core functions and third-party functions that you choose to turn on. We will not collect your personal information if you do not turn on the function. At the same time, you can turn off additional features by turning off the path mentioned below once off, we will no longer collect and use your personal information, and will not affect your ability to use the core features of the product and APP.
Sharing smart hardware devices. You can invite friends through email and mobile phone numbers to achieve smart hardware device sharing. We will provide your family email or mobile phone number encryption upload to the server, email or mobile phone number to invite friends to share smart hardware devices. When contact is invited, determine what features your family can view and use based on the level of permissions you set.
Network speed measurement. To ensure that your phone and smart hardware devices are connected to the same network, we use the phone system’s public interface to test your phone’s network speed, and the test results back to you, making it easy for you to view and understand the network speed of smart hardware devices. During the implementation of this feature, we do not obtain any information about you personally.
Buy Cloud Video. Cloud video provides you with the ability to watch and save historical video taken by camera/doorbell via APP at any time. To try out this feature, you need to buy a cloud video. When you choose to buy and pay for the camera/doorbell cloud video package service, you can pay through third-party payment methods (including PayPal Google Pay Apple Pay) to achieve payment. We only get the name of your purchase, order number, order amount, and payment status in order to provide you with relevant cloud video services, we do not get third-party payment account information.
1.3 Mobile Phone Permissions
This product is bound to the APP in the process of providing services and will call some of your phone’s device permissions. Here is the business function for the APP call permission, the purpose of the call permission, and what you were asked before the call permission.
You can choose to turn off some or all of the permissions in the settings feature of the device to prevent the APP from collecting the appropriate personal information. Permissions may be displayed and closed differently on different devices. Please refer to the device and system developer’s instructions or guidelines for details.
Please note that you are authorizing us to collect and use relevant personal information to provide you with corresponding services, and you are revoking your authorization if you turn off any of the permissions, we will no longer collect and use personal information based on permissions, and we will no longer provide you with the corresponding services. However, your action to turn off permissions does not affect the collection and use of information previously based on your authorization.
| Permission | Type | Purpose | Ask | Allow to close |
|---|---|---|---|---|
| Location | Core | Get a list of WiFi networks in your location to enable smart hardware devices to connect to the WiFi network of your choice. | Yes | Yes |
| Bluetooth | Core | Search device, transfer Wi-Fi password, pairing device. | Yes | Yes |
| Camera | Normal | Scanning QRCode on device. | Yes | Yes |
| Album | Normal | Replace account avatar. | Yes | Yes |
| Storage | Normal | Store the video and image recorded by IOT smart device. | Yes | Yes |
| Microphone | Normal | Two-way audio. | Yes | Yes |
| Contracts | Normal | Use to share devices with others. | Yes | Yes |
1.4 Provide security, solve technical problems, and handle your questions about equipment and services
Provide security, troubleshoot technical problems, and handle your questions about equipment and services. To ensure account and equipment security, handle your questions about equipment and services, constantly improve our products, eliminate and reduce product crashes and provide you with better product functions and services, we will obtain the following information about your mobile phone and the connected smart hardware device through the public interface of the mobile phone system, operator, IP address, mobile phone model, mobile phone system version number, system number, system ID number, screen resolution, Internet type, mobile cloud-connected APP version number, package name, APP usage time and frequency. APP crash log information, for troubleshooting crashes and optimizing product features, this information does not relate to your personal identity information. Secure the service. To enhance the security of your use of our services and the services provided by our affiliated companies and Partners, and to protect your or other personal and property security of you or the public from infringement, to better prevent security risks such as phishing, fraud, vulnerabilities, computer virus, cyber attacks and cyber intrusions, more accurate identification of violations of laws and regulations or the rules of the ADTYM agreement. We may use or integrate your account information, smart hardware information, APP usage information and information our affiliates and partners have obtained from you or shared legally, for identity verification, detection and prevention of security incidents and take the necessary records, audit, analysis, and disposal measures. Feedback and consultation. You can use the APP’s “My-> feedback” or “My-> about” to give us feedback or ask about any problems you have with using the APP. When you respond to questions or inquiries, you need to provide your contact information, select the type of problem and a detailed description of the problem, with photos and upload a log. We will analyze the information in the previous paragraph to find out the cause of the problem and try to solve the problem. The contact information you provide in the feedback will only be used for our customer service to communicate with and give feedback to you, except with your explicit consent and in accordance with the law, ADTYM will not provide the contact information you provide to any third party.
1.5 Exceptions to the authorized consent
In accordance with relevant laws, regulations, national standards and Industry Guidelines, your consent is not required to process your personal information under the following circumstances:
Relating to national security or national defense.
Relating to public safety, public health or major public interests.
Relating to a criminal investigation, prosecution, trial and execution of judgments etc.
For the protection of personal information subjects or other personal life, property and other major legitimate rights and interests, but it is difficult to get your own consent.
Collected personal information is in accordance with the law or you take the initiative to open.
Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
Necessary for the signing and performance of the contract at your request.
Necessary to maintain the safe and stable operation of the products or services provided, such as the detection and disposal of product or service failures.
Necessary for legitimate journalism.
If it is necessary for an academic research institution to conduct statistical or academic research in the public interest and provide the results of academic research or descriptions, the personal information contained in the results shall be de-identified.
Other circumstances as prescribed by laws and regulations.
2. How do we store your personal information
We conduct business globally, so the personal information we collect under this policy may be transmitted, stored and processed between different countries or regions. The laws and regulations applicable in the country or region where we operate may differ from those in the country/region where you reside, but we will strictly comply with the laws, regulations, and requirements related to personal information protection. Therefore, within the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions where we conduct business. No matter where your information is stored, our privacy and security practices aim to provide global protection for your personal information. Including, the European Commission has established mechanisms for certain countries/regions outside the European Economic Area (EEA), the United Kingdom or Switzerland to fully protect personal information. When personal information of users in the European Economic Area, Switzerland, or the United Kingdom is transferred to countries/regions outside the European Economic Area, Switzerland, or the United Kingdom and is not considered to have sufficient information protection, we will ensure compliance with the “EU Standard Contract Terms” for information transmission. You can click here to view the agreement reached under the ” EU Standard Contract Terms” approved under Article 46 of the GDPR.
In particular, the personal information we will collect and generate during our operations in the mainland of the People’s Republic of China will be stored and processed in data centers in the Chinese Mainland, except for cross-border transmission permitted according to applicable laws. If we stop operating products or services, we will promptly stop collecting your personal information, notify you of the cessation of operation in the form of individual delivery or announcement and delete or anonymize the personal information we store. If you would like to further understand our security measures, you can contact us directly through this policy.
3. How We Share, transfer and publicly disclose your personal information
3.1 Sharing
We do not share your personal information with any company, organization or individual, except We share your personal information with other parties with your express consent.
We may share your personal information in accordance with laws, regulations, dispute resolution requirements, or administrative and judiciary requirements.
To the extent permitted by laws and regulations, it is necessary to share your personal information in order to protect the interests, property or security of you or the public.
We sign strict data protection agreements with companies, organizations, and individuals with whom we share personal information and require that personal information be handled in accordance with our instructions, this policy, and any other relevant confidentiality and security measures.
3.2 Transfer
We will not transfer your personal information to any other company, organization or individual, except. As the company’s business develops, we and our affiliates may enter into mergers, acquisitions, asset transfers or other similar transactions. If the relevant transaction involves the transfer of your personal information, we will require the new holding of your personal information companies, organizations and individuals to continue to be bound by this policy. otherwise, we will require the company, organization and individual to re-seek your authorization.
To meet the requirements of laws and regulations, legal procedures or mandatory government requirements or judicial rulings.
Transfer with your express consent, that is, with your express consent, we will transfer to other parties we have access to your personal information.
3.3 Disclosure
We will only publicly disclose your personal information if:
Your Express consent has been obtained.
We may disclose your personal information publicly in the event of a legal, procedural, litigation or mandatory requirement by a government authority.
To the extent permitted by laws and regulations, it is necessary to disclose your personal information in order to safeguard the interests, property or security of the associated party or partner, you or other users or members of the public.
Other circumstances as prescribed by laws and regulations.
Sharing, transferring, and ensuring that the recipient of the data is unable to recover and re-identify the subject of the personal information in accordance with the provisions of the law, non-personal information sharing, transfer and public disclosure, such data will be stored and processed without further notice to you and your consent.
4. How do we protect your personal information
We have taken industry-standard security precautions to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information.
We encrypt and store personally identifiable information to ensure data confidentiality. For your mobile device identifier (IMEI) and network device address (Mac) we will use the MD5 algorithm to anonymize and encrypt your mobile device, and only anonymous and encrypted identifiers are collected and uploaded. If you have registered theVIEWVISION INDIA account, we may through your login time, IP, login times and other information analysis, do a good job of wind control management. If there is a suspected non-personal login operation, we will remind you by SMS to avoid account by non-personal login operation. For the data exchange between your phone and our client, we use our custom encryption scheme and HTTPS double encryption to ensure the security of data transmission. If our application uses WebView technology, we check the URLs of all the file protocols used in the WebView and restrict access to the application’s sensitive and SDCARD data, to avoid any private files and sensitive information of ADTYM’s products being misappropriated without special permission, thus causing your personal information to be leaked.
We deploy access control mechanisms on the server side, apply minimum authorization to staff who may have access to your personal information, and regularly check the visitor list and access records. The server systems on which we store your personal information are all secure and fortified operating systems. We Audit and monitor accounts for server operations. If an external announcement is found to have security issues with the server operating system, ADTYM will immediately upgrade the server security to ensure the security of all ADTYM server systems and applications.
We hold regular training in personal information protection-related laws and regulations for our staff to enhance their awareness of personal information protection.
In the event of an unfortunate breach of our physical, technical or managerial safeguards, we will promptly initiate contingency plans to prevent the expansion of security incidents and report them to the competent national authorities as required by law and regulations, and timely push, announcement to inform you of the basic situation of security incidents, possible impact, measures have been taken or will be taken measures.
5. Your Right to Manage Your Personal Information
During your use of the product, you can access and manage your personal information in the following ways:
5.1 Access and correction of your personal information
You can access your personal information through specific paths and ways in the functional description of the “I, how we collect and use your personal information” module of this policy.
If you can not correct your personal information in the above way, you can also make a correction request to us through the contact information provided by this policy.
5.2 Delete your personal information
You have the right to ask ADTYM to delete your personal information if:
We collected your personal information without your consent.
We are in violation of laws and regulations in handling your personal information.
We violated our agreement with you to use and process your personal information.
You have canceled your VIEWVISION INDIA account, uninstalled or no longer use our products (or services).
We cease to be of service to you.
You withdraw your consent, but your withdrawal of consent requires us to delete your personal information without prejudice to our handling of the personal information based on your consent.
You can contact us through the means provided in section 9 of this policy to request the deletion of your personal information. We will reply within 15 working days. When we remove your personal information from the server, we may not immediately remove the data from the backup system, but we will remove it when the system updates the backup information.
When you make a request to us to delete information, we may ask you to provide additional information to verify your identity and make sure it is your own request to delete information.
5.3 Cancel your personal account
You can apply for cancellation of your VIEWVISION INDIA account through [ i-> personal data-> delete account ]. Please note that if you choose to cancel your VIEWVISION INDIA account, Your VIEWVISION INDI Account will not be used and account information will be deleted, you will no longer be able to log in through the VIEWVISION INDI Account and use VIEWVISION INDIA’s product features and services (without compromising your ability to use services and functions that do not require an account login). When you close your account, we will stop offering you products (or services) and delete or anonymize your personal information, except in cases where laws and regulations require us to keep such information.
5.4 Withdraw your consent or change the scope of your consent
In the APP, you can withdraw your consent or change the scope of your consent.
You can go to your local “Settings-> rights management->VIEWVISION INDIA” to access the rights management interface of this product authorization, to withdraw the product binding APP authorization and consent or to change the scope of consent.
This policy “I, how we collect and use your personal information” module features specific shutdown paths and ways to turn off related functions or unbind smart hardware devices. A shutdown revokes the corresponding authorization for that function.
Please understand that each business function requires some basic personal information to be completed (see section 1 of this policy), and when you withdraw your consent or change the scope of your consent, we can not continue to provide you with a withdrawal of consent or to change the scope of the corresponding service, will no longer process the corresponding personal information. However, your decision to withdraw your consent or to change the scope of your consent will not affect the processing of personal information previously carried out on the basis of your consent.
5.5 Copy your personal information
If you wish to copy your personal information, you can make a request to us through the contact information provided in this policy.
5.6 Restrictions on your right to manage individuals
Please understand that we may not be able to respond to your request in the following circumstances:
Relating to the fulfillment of our obligations under laws and regulations.
Directly related to national security or national defense.
Directly related to public safety, public health and major public interests.
Directly related to criminal investigation, prosecution, trial and execution of judgment.
You have a situation of subjective malice or abuse of rights.
Affecting the life and property of other individuals and other major legitimate rights and interests.
This will lead to you or other individuals and organizations, the legitimate rights and interests of serious damage.
Trade secrets involving us or others.
6. Protection of personal information of minors
This product is not specifically designed for minors. The use of this product by minors under the age of 18 requires the consent and authorization of the minors themselves or their guardians. A child under the age of 14 who uses this product shall be required to have the policy read by a guardian such as the child’s parents. The child shall seek the consent and guidance of a guardian such as the parents before submitting his or her personal information. If you are a parent or guardian of a child, you may contact us through the contact information in section 9 of this policy if you have questions about the personal information of the child in your custody.
7. The scope of application of the personal information protection policy
This policy applies only to this item. ADTYM’s other products and services will use the personal information protection policy for those products and services. In particular, it should be noted that this policy does not apply to:
Embed VIEWVISION INDIA products (or services) into third-party products (or services) information collected by third-party products (or services).
Information gathered by third-party services, advertisements, or other companies, organizations, or individuals accessing VIEWVISION products (or services).
We would like to remind you that when using third-party products and services. Please read carefully the relevant user agreements and personal information protection policies presented to you by third parties and keep and provide your personal information with care.
8. Change and revision of personal information protection policy
This policy is subject to change. We do not restrict your rights under this policy without your express consent.
We also provide significant notification of any major changes to this policy (in the form of a pop-up notification when the APP is changed or upgraded, or when you re-login).
Significant changes referred to in this policy include but are not limited to.
There has been a major change in our service model. Such as the purpose of dealing with personal information, the type of personal information to deal with, the use of personal information and so on. We’ve had major changes in terms of control and so on. Such as mergers and acquisitions caused by such changes in the owner.
Changes in the principal objects of personal information sharing, transfer, or public disclosure. Your right to participate in the processing of personal information and the way it is exercised has changed significantly.
We are responsible for dealing with personal information security departments, contact information and complaint channel changes.
When a personal information security impact assessment report indicates a high risk.
9. How to contact us
If you have any questions, comments, suggestions or complaints about this policy or the handling of your personal information, please contact us by:
Contact email:support@viewvisionindia.com
Under normal circumstances, we will reply to your request within 15 working days.
For your reasonable request, we do not charge in principle, but for repeated, beyond the reasonable limit of request, we will be appropriate to charge a certain cost. We may reject requests that require the use of technical means that go beyond the industry in order to achieve or materially affect the legitimate rights and interests of others.
10. The effectiveness of the personal information protection policy
This policy is updated on December 9, 2023 and will take effect on December 9, 2023.
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